Effective Date: June, 2020
Last Updated: December, 2025

This Privacy Policy describes how Pilanies LLC (“Pilanies,” “we,” “us,” or “our”) collects, uses, stores, and discloses personal information when you use the Pilanies mobile application, website (www.pilanies.com), and any related products or services. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please discontinue use of the Services or contact support@pilanies.com

1. Information We Collect
We may collect the following categories of information:
1.1 Personal Information You Provide

• Full name

• Email address

• Phone number

• Mailing/billing address

• Account login credentials

• Payment information (processed via third-party providers)

• Any profile information or content you voluntarily submit

1.2 Usage Data

• IP address

• Device and browser type

• Operating system

• App usage, page views, click activity, timestamps

• Referring pages and exit pages

• Crash data and performance analytics

1.3 Cookies and Tracking Technologies
We use cookies, pixels, web beacons, and similar tools to personalize your experience, analyze usage, and serve relevant content.
1.4 Fitness and Wellness Data
If you voluntarily provide health or wellness-related information in the app (ex: goals, flexibility level, previous injuries, preferences, etc.), you consent to our processing of that information to tailor your user experience.
We do not treat this information as medical data and we do not provide medical advice. Pilanies is not a healthcare provider and is not covered under HIPAA.

2. How We Use Your Information
We may use your information to:

• Provide, maintain, and improve the Services

• Create and manage user accounts

• Personalize workout recommendations and app experience

• Communicate with you regarding your account or customer support requests

• Process transactions and subscription payments

• Conduct internal analytics, research, and product development

• Send marketing communications (you may opt out anytime)

• Detect, prevent, and investigate fraud or security incidents

• Comply with legal and regulatory obligations
   

3. Legal Bases for Processing (GDPR Users)
If you are located in the European Economic Area (EEA), we process your data under the following lawful bases:

• Consent

• Contract performance

• Legitimate interests (product improvement, analytics, fraud prevention)

• Legal obligation
   

4. Sharing and Disclosure of Information
We may share information with:
4.1 Service Providers

• Payment processors (ex: Stripe, Apple/Google In-App Purchases)

• Cloud hosting platforms

• Customer support and email automation tools

• Analytics providers (ex: Firebase, Mixpanel, Google Analytics)

These parties are authorized to process data solely as necessary to provide services to us.
4.2 Business Transfers
In the event of a merger, acquisition, or asset sale, your data may be transferred as part of the transaction.
4.3 Legal Requirements
We may disclose information to comply with:

• Court orders

• Law enforcement requests

• Applicable laws and regulations

• To protect the rights, safety, and property of Pilanies and users
   

5. Payment Information
All payments are processed by secure third-party processors.
Pilanies does not store full credit card numbers on our servers.

6. Data Retention
We retain personal information only as long as necessary to:

• Fulfill the purposes set forth in this Policy

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

Data may be anonymized and retained for analytics.

7. Your Rights
Depending on your location, you may have the right to:

• Access your personal information

• Request corrections or deletions

• Withdraw consent

• Request data portability

• Object to certain processing activities

To make a request, contact us at: [support@pilanies.com]

8. Children’s Privacy
Pilanies is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If you believe a minor has provided data, please contact us for removal.

9. International Data Transfers
Information may be processed and stored in the United States or other jurisdictions. By using the Services, you consent to the transfer of data to these locations.

10. Security
We use commercially reasonable administrative, technical, and physical measures to protect personal information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updated versions will include a revised “Effective Date” and will become effective immediately upon posting.

12. Contact Us
If you have questions or concerns, you may contact us at:
Pilanies LLC
Email: [support@pilanies.com]
Website: www.pilanies.com
Attn: Privacy Team